Still have questions?

All the most important information at a glance

When can you check in? Are pets allowed? Is there a travel insurance policy? So many questions... Here you will find all the answers to help you plan the best-possible holiday with the least-possible stress.

Good to know:

  • Check-in after 3 pm (You are welcome to check in earlier, but we can only guarantee your room from 3 pm onwards) 
  • Reception is open from 7.30 am to 7.30 pm 
  • Check-out by 11 am
  • If you will be leaving before 7 am, please let us know the evening beforehand 
  • If you would like to extend your holiday, we can offer you late check-out on request
  • We are a no-smoking hotel 

Cancellation terms and conditions


For stays from March 28 to May 8 and from October 19 to December 23, 2024, you can cancel the reservation free of charge up to 7 days before arrival. In case of late arrival, early departure, no-show, or cancellations within 7 days before the arrival date, the full amount of the stay will be charged.

For stays with arrival from May 9 to October 18, 2024, and from December 24 to January 10, 2025, the following conditions apply:

  • Up to 15 days before arrival, the cancellation is free.
  • From 14 to 7 days before arrival, 50% of the total stay cost will be charged.
  • Within 6 days before the arrival date and in case of no-show, late arrival, or early departure, the entire cost of the stay for each reserved room is required.




Pets are very welcome here - we ask only that you give us a little prior notice if you would like to bring your pet. We charge €15 per day for your four-legged friend (food not included). You are welcome to take your pet into the restaurant, but no pets are permitted in the bar, Stuben dining rooms, wellness area, pool area or gym. If your room should require extra cleaning, we reserve the right to charge €100. Many thanks for your understanding.  

Payment and bank details

Cassa Rurale Renon
Rungghof Sas, Mauracher Astrid & Co.
Cornaiano, Via Ronco 26 - 28
IBAN: IT04V0818711600000001031167

Your hotel bill can be paid in cash (up to € 4,999.99), by bank care or credit card (Visa, MasterCard or American Express). We do not accept cheques.

Europäische Reiseversicherung travel insurance

Nobody can predict unexpected events. A European travel cancellation Insurance policy keeps you covered and allows you to plan, book and enjoy your holiday with absolute peace of mind. 

Travel insuranceTravel insurance